LIGHTLENS.COM
FREQUENTLY ASKED QUESTIONS...
FREQUENTLY ASKED QUESTIONS...

How do I use the shopping cart? I clicked on the red purchase button but nothing was in the basket when I tried to checkout.
Clicking on the red purchase button does not put items in the basket, it takes you to the entrance of the LIGHTLENS.COM secure shopping cart...
once there...click on Browse Catalog...
click on appropriate Category...
locate item and click on Add to Basket button next to item...
click on Checkout...
enter shipping address, billing address and sales tax info... click on Submit Order button...
enter credit card info... click on Submit Order button...
Print copy of your order.

If you want to pay by check or money order select check/money order payment option.
Where do I send my check or money order?
For ordering by U.S.mail make check or money order payable to LIGHTLENS.COM and send to...
LIGHTLENS.COM
P.O.Box 80744 San Marino CA 91118

How much for shipping & handling and how long will it take to get here?
We've got a shipping rate chart... click here... Shipping Rate Chart

What's your return policy?
When you receive your merchandise inspect it carefully BEFORE you install anything or open sealed bulb packages. If you are not satisfied with your purchase, return it to the shipping return address on the package in original brand new condition, unused, uninstalled and in original packaging within 14 days of delivery for exchange or refund without restocking charges. Installed, used, damaged or modified merchandise cannot be returned. Bulbs cannot be returned for any reason after bulb package has been opened. Shipping charges are not refundable on orders that have already been shipped. Items returned after 14 days subject to 30% restocking charges. Absolutely no returns, refunds or exchanges on items after 30 days from delivery.

What's the warranty on these products?
We are not manufacturers and do not offer manufacturer warranties on anything. When you receive your merchandise inspect it carefully BEFORE you install anything. Once you install corners, side markers, taillights, fog/driving lights or anything you cannot return that merchandise. Bulbs cannot be returned for any reason after the bulb package has been opened.

I didn't see the corners or taillights for my vehicle. Do you know if anybody has them?
We try to offer every aftermarket corner and taillight set that we can find. If we don't list an item then that item it is probably not available.

Can clear corners or taillights be custom made for my vehicle?
Unfortunately no. There is no way around an expensive manufacturing process that makes small production runs unprofitable. Manufacturers require large minimum orders on new products and can take up to a year to deliver. So the answer is no.

What's your telephone number?
We do not accept telephone orders. You cannot place an order over the telephone. Orders must be placed through the secure shopping cart. If you do not want to use your credit card online select check/money order payment option and send your order number along with your check or money order by U.S. mail. All questions are answered by email and any reasonable question not already answered on this page will be answered as soon as possible. Insulting emails are deleted unanswered. Ordering can be done online by secure shopping cart 24 hours a day. If your transaction is declined by your credit card you will be notified by email. All dealer inquiries are also answered by email.

How can I check the status of my order?
By email. Include your order number, name and date of order and send status request to...  questions@lightlens.com

I didn't find the answer to my question on this page. How can I contact you?
If you didn't find the answer to your question on this page you can contact us by email.
questions@lightlens.com

LIGHTLENS.COM
Colored Glass Light Bulbs
Ultra White Signal Bulbs
Fog/Driving Lights
Headlight Conversions
Halogen Headlight Bulbs